Aftersales Services
our commitment to quality & innovation
Shaker Group Sets The
Industry Standard
Shaker has launched a 7-Day service allowing customers to receive support
Shaker Group sets the industry standard in aftersales service. Our call center, staffed with over 30 professionally trained customer care representatives, handles all customer calls via our toll-free number 800 244 5454. Team members assigned to social media inquiries offer dedicated and timely support.
With a team of over 150 skilled engineers and technicians, both in-house and outsourced, we proudly serve more than 150,000 customers annually. Our extensive service network features over 10 certified service centers and training facilities, providing thorough support across Saudi.
Our rapid repair service, averaging just three days, has gained us recognition as a top-performing partner for our brands in the Middle East and Africa region. This commitment to excellence enhances our standing as a reliable leader in Aftersales Service.
To enhance our service offering, Shaker has launched a 7-Day service allowing customers to receive support at their convenience, wherever and whenever needed.
Annual Maintenance Contracts
Supporting clients at every stage of the product life cycle
Shaker Group’s commitment to excellence is evident in our comprehensive B2B aftersales support, ensuring that clients receive full-service care throughout the product lifecycle.
Our Annual Maintenance Contracts are designed not only for the products we sell and distribute but also for other products in the market we serve. Our team focuses on delivering optimal performance and longevity, ensuring our clients can rely on their investments for years to come.
We take pride in supporting key clients such as Saudi Electricity Company and King Abdullah University of Science and Technology, among others, with our enhanced after-sales services. These collaborations reinforce our role as a trusted provider in the industry.
Customer Care app
Experience Instant Support with the Shaker Care App
At Shaker Group, we aim to provide customers easy access to our services—anytime, anywhere. We created the Shaker Care app to enhance connectivity for our clients across the Kingdom. The application allows users to request services, schedule installations, and raise inquiries or complaints with ease. With integrated WhatsApp chat support, the app facilitates seamless communication, reflecting our commitment to exceptional customer service and support. The Shaker Care app empowers customers to interact with us on their terms.
Our Brands
Build Trust & Deliver Solutions
At Shaker Group, we’re not just in the business of selling products we’re in the business of enhancing lives.
